Privacy Policy

Introduction

This website is owned and operated by Prestige LED Grow Solutions Pty Ltd who will be referred to as “we”, “our” and “us” in this Privacy Policy.  The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.  If you do not agree with this Privacy Policy, do not access or otherwise use this website as use of the website shall be deemed to be agreement to the Privacy Policy of this website.

We acknowledge the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”).  This Privacy Policy governs the way in which your personal information, obtained through the web site, will be dealt with.

If you have questions or concerns regarding this Privacy Policy, you should first contact us at info@prestigeled.com.au.

Collection of Information

In order to use this website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including Email.

Any information collected by us is collected via correspondence from you or your company.  This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from our customers are required in order to provide you with our products and/or services and a high level of customer service.

Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The storage of your personal information is important to us.  When you enter sensitive information (such as credit card numbers) on our website we encrypt that information using secure socket layer technology (SSL).  When credit card details are collected we simply pass them on in order to be processed as required.  We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it.

Access to Collected Information

If your personal information changes or if you no longer desire our services you may correct, update, delete or deactivate it by emailing us at info@prestigeled.com.au.

Orders

If you purchase a product or service from us we may request certain personal information from you.  You may be required to provide contact information (such as name, Email and postal address) and financial information (such as credit card number and expiry date).

We use this personal information for billing purposes and to fill your order.  If we have trouble processing an order we will use this information to contact you.

Communications

We use personal information for essential communications such as Emails, accounts information and critical service details.  We may also use personal information for other purposes, including some promotional Emails.  If at any time a customer wishes not to receive such correspondence they can request to be removed from any mailing lists by emailing us at info@prestigeled.com.au

Third Parties

You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that third party.

We may at our discretion use third parties to provide essential services on our site or for our business processes.  We may share your details as necessary for the third party to provide that service.  These third parties are prohibited from using your personal information for any other purpose.

We do not share any information with third parties for any unknown or unrelated uses. 

We do not make any representations about third party websites that may be linked to this website.

Legal

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Our product range is structured with the intention of creating the best-controlled growing environment for plants, vegetables, fruits and herbs as a solution to the dilemma of certain locales and outdoor climates being unsuitable for growing and producing healthy plants.

Our product range is to be used for lawful purposes only.  It is the responsibility of you as the purchaser to know and abide by all laws pertaining to the use of our product range.

Prestige LED Grow Solutions will not be held liable for any unlawful state of federal activity arising out of the post-sale use of our products.  By purchasing Prestige LED Grow Solutions product, you are agreeing to the terms and conditions, confirming that you as the purchaser are attesting to the lawful use of our product and are thereby solely responsible for acting in conformance with all applicable regulations.

Changes to Privacy Policy

If we decide to change our privacy policy we will post those changes to this Privacy Policy, the homepage and other places deemed appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy we will notify you here, by Email or by means of a notice on our homepage.

Security

We use the eWAY Payment Gateway for our online credit card transactions.  eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet.  All online credit card transactions performed on this site using the eWAY gateway are secure payments.

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